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Knowledgebase : SIP > Policies and Guidelines
     
This Acceptable Use Policy ("AUP" or "Policy") describes actions by Users that are prohibited by SoTel Systems, LLC and its affiliates and subsidiaries. "Users" means any user or Customer of any and all SoTel provided services ("Service" and/or "Servic...
Below you fill find the standard lead times for provisioning new and ported numbers for SIP Service. * New DID setup: 1-5 days * DID porting (LNP): 2-4 weeks * New toll-free number: 1-5 days * Toll-free porting: 2-4 week
This is a document with helpful information related to porting existing numbers to SoTel Systems.
Please see the attached document for our Terms and Conditions.
Technical Support Procedure and Escalation Guide The SoTel Technical Support Center staff is responsible for managing all service requests for technical support. All requests for technical support are entered into the SoTel support tracking system ca...
SoTel Systems, LLC has established a process for our customers to create an investigation and dispute for any call records on their account. In order to initiate this process of investigation, please submit a ticket to the Technical Assistance Cente...
This document outlines the procedures, pricing, and conditions for SoTel Technical Services.
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